Terms and Conditions

Ownership of Goods:

All goods remain the property of SubZero Automotive until paid for in full.

Payment Policy:

All payments can be made via our secure online facility.

Instant payments can be made via PayPal. You can also make credit card payments from Paypal without having to open a Paypal account.

Please DO NOT send eCheque payments via PayPal as they are subject to a clearance period by PayPal (up to 10 days) and items can only be dispatched once the funds have been released to SubZero Automotive. We cannot accept responsibility for goods being oversold if payment is made by eCheque, however if this occurs you will receive a full refund.

WE DO NOT ACCEPT CHEQUE PAYMENTS. Unfortunately due to the fact that there has to be a clearance period on cheques and goods in the warehouse cannot be reserved pending clearance it is possible for items to be oversold. To reduce the chance of this happening the decision was made not to accept cheque payments. SubZero Automotive apologises to any customers that this may inconvenience.

Oversold Items:

Stock checks are carried out twice daily with the warehouse but as these items are sold in more than one eCommerce environment it does occassionally happen that an item is oversold. In these rare instances you will be notified and fully refunded immediately.

Returns Policy:

Please contact us if you wish to return a purchased item. We require your name, a contact number and the order number of the product in question. We will then contact you by telephone whenever possible as many problems can be resolved without incurring postage costs and inevitable delays. If we agree to accept the return of an item you will be assigned a returns authorisation number.

Do not return goods without including this number as unauthorised returns cannot be accepted.

If an incorrect item is ordered then, at the sole discretion of SubZero Automotive, provided the said item is unused and in its original packaging, it may be returned (at the customer's cost) for a refund provided it reaches us within 14 days of the original sale date. A 15% handling fee will be charged on all order that are cancelled/refunded due to customer error. Replacement items will incur an additional re-delivery charge.

It is the customer’s responsibility to ensure that the returned goods are packed properly and insured against loss. SubZero Automotive cannot accept any responsibility for goods damaged or lost in transit to us.

Faulty or Damaged Items:

We apologise in advance if any item you receive from us is faulty or damaged upon opening.

Please contact us within 3 working days of delivery to report damaged goods otherwise no returns will be accepted.

Faulty goods are covered by an exchange policy. The product will be replaced if it is in an "as new" condition.

Returned items must be complete i.e. in original packaging with all accessories. When returning a product, please enclose a copy of your order together with a covering letter stating your returns authorisation number and a daytime and evening contact number.

If the returned product is faulty, it will be replaced at no additional cost to the purchaser. If the item is no longer available a full refund be given. If the product is not faulty it will be returned to the purchaser at their expense.

Refunds cannot be made for items that have been damaged due to customer misuse or modified in any way.

Condensation forming inside a light unit is not considered to be a fault by manufacturers, as it is impossible to avoid. See FAQ

Incorrect item Received:

Although great care is taken with all orders, occasionally mistakes can happen. Please contact us within 3 working days of delivery and we will arrange to send the order again. The return of larger items will be handled by courier but in the case of smaller items we request that you return them to us by post (Royal Mail 1st Class Recorded).

Shipping/Delivery:

NB Insurance is included  in the postage costs.

Items are delivered by Royal Mail 1st Class Recorded(signed for) and Initial City Link Courier Service.

If Royal Mail or Initial City Link Courier Service are unable to deliver your order they will advise you that a delivery attempt had been made and that your parcel will be held at your local Royal Mail / Courier Service Enquiry Office. There will be a phone number you can ring to arrange another delivery or you can go and collect the parcel in person. They will only hold your goods for a maximum of 7 days, after that time they are returned to SubZero Automotive. We reserve the right to charge postage on re-sent items.

Expected Delivery times are 2-5 working days. If your item does not arrive within this time, please contact us and we will investigate this for you.

Shipping / Delivery Charges

Charges are calculated on the actual weight for parcels under 2kg and on volumetric weight on all other orders. You will see that actual cost during the checkout process before making payment.